All service sales are final. Refunds are only granted under the following circumstances:

• The service was not delivered as agreed upon, and a dispute is raised within 3 days of completion.
   
• A refund request is approved at our sole discretion due to extenuating circumstances.
   
• No refunds will be issued for completed services, partially completed work, or change-of-mind requests.
   

To request a refund, customers must submit a written request to your account manager including details and any supporting evidence. Refunds, if approved, will be processed within 10-14 business days.

• All services will be scheduled and delivered as agreed upon with the client.
   
• Delivery timelines may vary depending on project scope, client responsiveness, and unforeseen circumstances.
   
• Clients must provide all required information and materials on time to avoid delays.
   
• Any delays caused by the client may result in additional charges or rescheduling fees.
   

We are not responsible for delays due to factors beyond our control, including client unresponsiveness, third-party dependencies, or force majeure events.

• Minor revisions may be included in the service, as specified in the contract.
   
• Additional revisions or scope changes will be billed separately at our standard rates.
   
• Requests for revisions must be made within 7 days of service delivery.
   

• Cancellations made after agreements are authorized of service commencement are non-refundable.
   
• Subscription-based or retainer services require a 30-day written notice for cancellation. No prorated refunds will be issued.
   
• If the client fails to participate or provide required information, the service will be considered delivered, and no refunds will be given.
   

To request a cancellation, Please fill our contact form

Zug Inc. reserves the right to modify this policy at any time.